All Ozair B Mansoor prints are Giclée prints on high quality Canson or Arches Infinity Rag 350 gsm archival paper. The make of the paper depends on its availability in the country. Archival prints are museum quality prints, which are meant to last for over 150-200 years.
All Giclée prints are delivered rolled in tube. Framing services are only offered for original commissioned drawings only. All deliveries within Karachi are through Bykea, and nationwide deliveries are through TCS courier services. International deliveries are through DHL couries services, only.
Prints are not always readily available due to the shortage of paper in Pakistan. Hence, delivery time can vary time to time. Usually, all nationwide deliveries can take upto 2 weeks, and all international deliveries can take upto 4 weeks. Delivery charges are calculated at checkout.
-Refunds and Returns-
Our policy lasts 15 days. Unfortunately, we will be unable to offer you a refund or exchange if 15 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the exact same condition in which it was received.
We will require a receipt or proof of purchase to complete your return. If you have ordered through the website then your name and date of purchase should be enough information for us to find the proof of purchase.
If your order arrives in poor condition, please get in touch with us so we can look into the issue. If there is damage to the product, If there is damage to the product then send us some digital photos along with your order number and date of purchase. Please state whether you would like a replacement or a refund and we will then email you with the address to send your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be credited automatically.
-Return Delivery of Prints-
You will be responsible of paying for your return delivery charges.
Delivery charges from the original order are non-refundable.
If you are returning an item over Rs.8,000, you should consider using a trackable shipping service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item. If you return a giclée print and the print never arrives with us, then we cannot offer a refund.
If you are returning an undamaged print because you are unsatisfied with the product we cannot then refund you if the product arrives back with us damaged. In this case you would have to try and claim back the cost of print from the postal service you use. We strongly advice that you use shipping insurance when returning products for this reason.
